Work Queue allows you to see a summary of your current ILL workload as Requester and Responder. It lists the total number of requests grouped by request status.
You can access Work Queue via Reports, but the easiest method is to use the link from the ILL Request Screen:
- Click on the ‘Requests’ button to display the ILL Request Screen.
- Either: Click on the ‘Work Queue’ link at the top of the screen or Click on either the ‘Requester’ or ‘Responder’ link under “Your Library’s Role”.
In the Work Queue screen:
- ‘Total’ shows the total number of requests in that status.
- ‘Waiting’ is a subset of the total that currently has an authorisation status of To be Acknowledged and might require action on your part.
